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Support & Installation

Download, install, and get the most from your plugins.

This page walks you through everything you need to get a CELEST DSP plugin running in your studio: starting a free trial, downloading an owned plugin, installing it, activating a paid license, and keeping it up to date. If something is not working, the troubleshooting section and our team are here to help.

Before you begin, take a moment to confirm your computer and DAW are supported. See System Requirements for the full list of supported operating systems, plugin formats, and hosts.

Starting a free trial

The six Super plugins are fully functional for 30 days with no card, account, email, or activation required. The CELEST DSP Shape trial in Drum Spice lasts 30 days and requires an account and newsletter opt-in. Audio Spices manages the Flavor engine trial separately.

  1. Open the plugin you want to try from the Plugins section.
  2. Choose the product's trial action, then select the installer for macOS or Windows.
  3. Run the installer, reopen your DAW, and load the plugin on a track. Super plugin trials start when you use them. For Drum Spice, follow the trial prompts for each engine; the manual explains the two-engine setup.

Downloading an owned plugin

Your plugins live in your CELEST DSP account. After purchase, you can download them at any time, on any of your machines.

  1. Sign in to the account you used at checkout. If you stay signed in, you can skip straight to your account.
  2. Open your account to see your library of owned products.
  3. Find the plugin you want to install (for example, Super Kick) in your owned products.
  4. Choose the installer for your operating system and download it. Installers are provided as a macOS .pkg and a Windows .exe.

If you do not see a product you have purchased, make sure you are signed in with the correct email address, then contact us using the details below.

Installing on macOS

  1. Locate the downloaded installer in your Downloads folder and double-click it to launch.
  2. Follow the on-screen prompts. If macOS asks for permission to open an installer from an identified developer, allow it to continue.
  3. Choose the plugin formats you need and complete the installation. The installer copies each format to its standard system location, typically AU: /Library/Audio/Plug-Ins/Components, VST3: /Library/Audio/Plug-Ins/VST3, AAX: /Library/Application Support/Avid/Audio/Plug-Ins.
  4. Supported formats on macOS are AU, VST3, and AAX (Pro Tools).
  5. Quit and reopen your DAW, then rescan or refresh your plugin list so the new plugin is detected.

Installing on Windows

  1. Locate the downloaded installer in your Downloads folder and double-click it to launch.
  2. If Windows shows a security prompt, choose to run the installer to continue.
  3. Complete the installation. On Windows the installer installs the VST3 and AAX editions to their standard locations, typically VST3: C:\Program Files\Common Files\VST3, AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins.
  4. Supported formats on Windows are VST3 and AAX (Pro Tools).
  5. Close and reopen your DAW, then rescan or refresh your plugin list so the new plugin is detected.

Activating a paid license

Super plugin trials do not require activation. After purchase, activation links your installed plugin to your CELEST DSP account so it can continue running without restrictions. In Drum Spice, activate Shape through CELEST DSP and Flavor through Audio Spices.

  1. Open the plugin on a track in your DAW.
  2. When prompted, sign in with the same account you used to purchase the plugin, or enter your license details if requested.
  3. Complete authorization. The plugin confirms activation and is ready to use. Activation uses authorization by signing in with your CELEST DSP account, or a downloadable license file for offline activation.
  4. Super plugin licenses allow up to 2 machines; the CELEST DSP Shape license in Drum Spice allows up to 3. If you reach the limit, deactivate an old machine from your account before activating a new one. Drum Spice Flavor is authorized separately through Audio Spices.

Updating

We release improvements and fixes over time. Updating is free for owned products.

  1. Open your account and check whether a newer version of your plugin is available.
  2. Re-download the latest installer for your operating system.
  3. Run the installer over your existing version. Your settings and presets are preserved. There is no separate auto-updater; download the latest version from your account whenever an update is released.

Troubleshooting

  • Plugin not showing in your DAW. Quit and reopen the DAW, then trigger a full plugin rescan. Confirm the plugin format you installed matches one your DAW scans.
  • Authorization or activation issues. Make sure you are signed in with the email used at purchase, and that your machine is online during activation. Deactivate an unused machine if you have hit the activation limit.
  • Audio glitches, crackles, or dropouts. Increase your audio buffer size in your DAW or audio interface settings, and close other heavy applications.
  • Still not working. Fully uninstall, restart your computer, then download and reinstall the latest version from your account.

For more answers to common questions, see our FAQ.

Still need help?

If you are stuck, our team is happy to help. The fastest way to reach us is the support chat - it opens right here on the page. Please include your operating system, DAW, and a short description of the issue.

Open support chat

You can also email [email protected] or see every option on our Contact page.